Will Compatibles or re-manufactured cartridges affect my printer warranty?

There are few ways a cartridge can break a printer and ‘legitimate’ suppliers guarantee the performance of your machine for cartridge failure.

It’s worth pointing out, that before the following stage – it is incredibly rare for a cartridge to cause an issue with a printer. You’re talking maybe 1 issue a year for a major retailer, third-party cartridges are great.

If your printer was purchased within 12 months…

A manufacturer is legally required to give a 1-year guarantee on electrical products. They cannot have anti-competitive terms. The supplier has to prove that the third party cartridges caused the fault with the printer. They cannot just state “you used a compatible, we’re not helping”. Read your warranty and bring their attention to the details, likely in the form of “warranty does not apply if damage is caused by non-original products”.

They should arrange an engineer visit to determine the fault and what caused it. If it’s the printer fault, great, they’ll sort it. If it is the cartridge then your supplier guarantee will cover it.

If your printer is in an extended warranty after 12 months…

These optional warranties are provided by the manufacturer and they can set their own terms. This means that they can void your warranty for using third party cartridges. In this case follow these tips.

  1. Contact your manufacturer – it may be a known printer fault.
  2. If they refuse to help, contact your supplier explaining the problem.
  3. If there’s a chance the consumable caused it, they will arrange an independent engineer to fix the issue and find the fault (as they should guarantee their products).
  4. If the cartridge was the cause your supplier guarantee should cover it.
  5. If the printer is at fault, you have an engineers report to talk to the manufacturer about.

Important note: If the engineer is confident it is a printer fault you will have a much higher chance of success talking to the manufacturer if you have original cartridges in the machine when they look to resolve the issue.