Returning : InksandToners4u Brand Ink & Toner


The item is faulty / damaged in transit

With our own brand (remanufactured) ink and toner you get a 3 year guarantee. This covers you for any fault(s) that might occur with the cartridge, and any damage to printer equipment as a result (of our cartridge). If you’re not 100% satisfied with the quality of our own brand ink and toner you can request a replacement or a refund, hassle free.


The wrong item was sent

If you believe an item has been sent to you in error, please report this within 14 days of delivery.


Important : Please do not attempt to install or use any products that have been sent in error.




Returning : Original Manufacturer Ink & Toner


The item is faulty / damaged in transit

All original manufacturer (OEM) ink and toner sold is covered by a standard manufacturer 6 month warranty. Within this period, if the toner develops a fault or has been damaged in transit you can request a replacement/refund with no additional charges.


The wrong item was sent

If you believe an item has been sent to you in error, please report this within 14 days of delivery.


Important : Please do not open the packaging if you are in any doubt that the correct item has been sent. We cannot accept goods where original manufacturer packaging has been opened.




Returning : Printers & Hardware


The item is faulty / damaged in transit

All electronic hardware sold is covered by a standard manufacturer 1 year warranty. Within this period, if the product develops a fault you can request a replacement/refund. You have 5 days from delivery to report any damage that has occurred as a result of transit.


The wrong item was sent

If you believe an item has been sent to you in error, please report this within 5 days of delivery.


Important : Please do not open the packaging if you are in any doubt that the correct item has been sent. We cannot accept goods where original manufacturer packaging has been opened.



How to return a product…

Step 1

Start a return by contacting either your account manager, or any other of our sales team. 
Call: 01723 330 135 
Email: sales@inksandtoners4u.co.uk 


(Please have your account and order details ready so we can process your query as quickly as possible)

Step 2
You may get asked to submit the cartridge batch number which is usually situated on the base of the cartridge on a while label, along with a bar code. 
You will then be issued with a Return Merchandise Authorization (RMA) number.
We will then arrange to collect your item(s) or provide you with a postage address depending on the agreement of the return.
Once we are in receipt of a returned item please allow 3-10 days for a refund or replacement to be issued.